CISCO CERTIFIED NETWORK ASSOCIATE
Skills: Network components like routers, switches, and access points; network topology architectures; physical interfaces and cabling types; IPv4 and IPv6 configuration; IP parameters; wireless, virtualization, and switching fundamentals; Configuring and verifying VLANs, interswitch connectivity, Layer 2 discovery protocols, and EtherChannel; Rapid Spanning Tree Protocol operations; Cisco wireless architectures, AP modes, physical WLAN components, AP and WLC management access connections, and wireless LAN access
Skills: Demonstrate baseline security skills for IT support professionals, Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting, Support basic IT infrastructure and networking, Configure and support PC, mobile and IoT device hardware, Implement basic data backup and recovery methods and apply data storage and management best practices.
MICROSOFT TECHNOLOGY ASSOCIATE
Skills: Understanding network infrastructures, Understand the concepts of Internet, intranet, and extranet, Understand local area networks (LANs), Understanding network hardware, Understanding protocols and services, networking services